Freshdesk Vs Zendesk Review – Login, Demo, Pricing, CRM

Freshdesk Vs Zendesk Review – Login, Demo, Pricing, CRM

Fresh desk believes your business deserves better software – software that’s ready to go, easy to setup and use, and requires minimal customization. Today, estimated number of over 150,000 companies trust Freshdesk to run their business.

Freshdesk is an easy-to-use and nicely priced helpdesk platform aimed squarely at the SMB space. A well-designed user interface and plenty of third-party integration possibilities keep this platform competitive as users’ businesses grow.

Tools such as Freshdesk are designed for processing service tickets from external customers while providing agents with information and resources in a speedy and easy-to-find manner.

Freshdesk comes in five paid plans: Sprout, Blossom, Garden, Estate, and Forest. Sprout is the free plan for unlimited agents who are able to access helpdesk email, phone, social media, a knowledge base, and more than 200 supported external apps. Blossom, a $19-per-agent per-month plan, adds additional social functionality, a team collaboration channel, surveys, custom domain mapping, and time tracking. Garden, a $35-per-agent per-month plan, adds multilingual support, live chat functionality, ticket templates, an external community forum, and scheduled reports. Estate, a $49-per-agent per-month plan, lets you add multiple product and company portals, custom roles, and even deeper reporting. And Forest, a $89-per-agent per-month plan, lets you whitelist your IP address and work off of your own email server, among other advanced features. It also houses a free package.

In Freshdesk, support reps will enjoy being able to toggle live chat on and off while they’re in the system. This means users can accept chats from customers on the company’s website while also managing data entry.

Zendesk has a variety of unique benefits for every company looking to enhance help desk service, and appear more professional in the eyes of its customers. The most important advantage of this system is flexible and easy deployment, which allows users to set it up in minutes, and run it as soon as it is fully installed.

Also Zendesk allows users to unite and pull together all of their support channels, including email services, live chat, phone, or social media. With this system, they can be humbled together for easier tracking and fast delivery, supported by a number of additional time-saving widgets (triggers, ticket views, sharing, automation, and streamlined conversations).

Zendesk is also a smart choice for companies looking to enable self-service support, as you can use it to set up 24/7 online service portals, robust knowledge bases, online communities, and intuitive FAQ searches. Instead of assigning agents even for the smallest and least significant inquiries, you will allow your customers to look for a solution themselves.

Zendesk also offers a lot of branding and customization opportunities, going as far as to allow users to completely tailor operations in a brand-specific manner, and offer user-friendly tools that will make their company look more professional and reputable.

You can use various apps that integrate with Zendesk in many categories.

Zendesk Pricing:

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Essential – $5/agent/month

  • Email & social channels
  • Basic knowledge base
  • Web Widget & Mobile SDK

Team – $19/agent/month

  • All features from the Essential plan
  • Branded customer portal
  • Business rules

Professional – $49/agent/month

  • All features from the Team plan
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards
  • Performance Dashboards

Enterprise – $99/agent/month

  • All features from the Professional plan
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Machine learning

Elite – $199/agent/month

  • All features from the Enterprise plan
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

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